FAQ's

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Q: Do you sell health and beauty products such as; make-up, cosmetics, hair-care and perfume?

A: Yes. We have a wide range of products and gift sets available online. Please browse our website to see available ranges.

Q: The item I require is not listed in the "For Him" or "For Her" menu. Does this mean you do not sell it?

A: To search our full range of products please use the "Search" at the top right of the website. Alternatively, you can browse the full list of brands via our toolbar. If there is an item which you have been searching for and it is currently out of stock please contact us and we will try and source.

Q: Are your products genuine?

A: All of our products are 100% genuine and come in the full manufacturer's packaging.

Q: What is your returns policy?

A: You can return the products to us in their full original packaging within 14 days of receipt for a refund. If you would like to return your order, please complete our returns form.

Q: How do I pay for my order?

A: You can pay for your order online using any major credit or debit card. Our main payment method is provided by World Pay and offers a quick and secure method for making credit or debit card transactions.

Q: When will my order arrive?

A: The time taken for your order to arrive will depend on which delivery option you select. For more information, please see our Delivery Information page.

Q: Do you offer free delivery?

A: We offer free delivery on all orders over £30 (T&C’s apply). Alternatively, orders below £30 are subject to a flat rate delivery charge of £2.85.  We also offer Free Tracked Delivery on orders over £40. Customer eligible for this will be notified of tracking No. via email.

Q: My order has not arrived what shall I do?

A: If your order has not arrived within the estimated delivery time, please complete our non-delivery claim form. Once this has been filled in one of our team will reach out to you via email to get this matter resolved.

Q: Do your prices include VAT?

A: Yes, all prices displayed on our website include VAT.

For any further queries please contact us via email.

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